Customer Support Portal

Getting Started 26

• DewesoftX system requirements
• New Dewesoft Installer
• Dewesoft silent installer
• Updating firmware
• Adding/updating plugins

See all 26 articles

FAQ 69

• How to read the absolute time in MATLAB
• Running out of memory?
• EtherCAT devices not detected
• Hosted network Wi-Fi on SBOX
• VNCX ActiveX Control Not Found

See all 69 articles

DewesoftX Official Release Overviews 4

• DewesoftX 2020.2 Official Release
• DewesoftX 2021.1 Official Release
• DewesoftX 2021.2 Official Release
• DewesoftX 2021.3 Official Release

Aerospace 0

Automotive 15

• DS IMU showing system failure
• DS IMU not sending data
• How to add CAN channels on GPS map
• Supported vector cards in Dewesoft for CAN FD
• Why is there no GPS signal

See all 15 articles

DSA 22

• Envelope detection math - difference between peak detection and filtering
• CAN channel for RPM channel in order tracking mathematic
• Importing CAD file to FRF geometry
• Counters with very slow signals
• How to calculate the time delay between two signals using Correlation math

See all 22 articles

Export 6

• Export to matlab without full matlab 64bit
• Export properties
• How to set up an Excel template with 3D order tracking graph
• How to export file per channel
• Excel export troubleshooting

See all 6 articles

Video 10

• Tested USB3.0 vision cameras in Dewesoft X3
• OptoStream GEV Filter Driver doesn't install on Windows7
• Third party H264 video post syncing
• Supported Photron cameras in Dewesoft
• Known 3rd party GigE cameras that can be used in DewesoftX

See all 10 articles

Internal tips 17

• Settings for GPS PPS in BOX systems
• Updating Dewesoft using binary file
• Opening .dxd file in nCode
• LEMO connectors on Dewesoft instruments
• EAR for Sirius, DEWE-43, Krypton 16xTH

See all 17 articles

Hardware 18

• DEWE-43A sensor power supply short-circuit
• Overload on modules without sensor
• Slew rate on Dewesoft USB devices
• Remote pin on Krypton CPU
• One wire reader

See all 18 articles

Sequencer 12

• How to count number of loops
• Mandatory delay block before action block in Sequencer
• How to iterate through a list of variables using the sequencer
• Choosing custom data file name with Sequencer
• Choosing path for data files in sequencer

See all 12 articles

General tips 15

• DS-NET AddpWrapperDLL.dll missing!
• Clock modes in the setup file (xml)
• Troubleshooting export to Matlab
• Erase TEDS chip
• DS-REM-CTRL PoKeysLib.dll not found

See all 15 articles

Development 5

• C++ Script licensing
• Importing C++ Scripts
• Python example of Dewesoft NET
• C++ script input channels
• Transfer data from LabVIEW to DEWESoft via UDP protocol

Technical drawings 4

• DS-IMU1 and DS-IMU2
• Mounts
• Krypton 6 x STG 3D drawing
• Krypton 4 x ACC 3D drawing

Devices 0