Customer Support Portal

Getting Started 12

• Dewesoft system requirements
• New Dewesoft Installer
• Dewesoft silent installer
• Updating Dewesoft using binary file
• Updating firmware

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FAQ 50

• How to read the absolute time in MATLAB
• Running out of memory?
• EtherCAT devices not detected
• Hosted network Wi-Fi on SBOX
• VNCX ActiveX Control Not Found

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Aerospace 0

Automotive 13

• DS IMU showing system failure
• DS IMU not sending data
• How to add CAN channels on GPS map
• Supported vector cards in Dewesoft for CAN FD
• Why is there no GPS signal

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DSA 18

• Envelope detection math - difference between peak detection and filtering
• CAN channel for RPM channel in order tracking mathematic
• Importing CAD file to FRF geometry
• Counters with very slow signals
• How to calculate the time delay between two signals using Correlation math

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Export 4

• Export to matlab without full matlab 64bit
• Export properties
• How to set up an Excel template with 3D order tracking graph
• How to export file per channel

Video 6

• Tested USB3.0 vision cameras in Dewesoft X3
• OptoStream GEV Filter Driver doesn't install on Windows7
• Third party H264 video post syncing
• Supported Photron cameras in Dewesoft
• Known 3rd party GigE cameras that can be used in Dewesoft

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Hardware 4

• DEWE-43A sensor power supply short-circuit
• Overload on modules without sensor
• Slew rate on Dewesoft USB devices
• Remote pin on Krypton CPU

Sequencer 10

• How to count number of loops
• Mandatory delay block before action block in Sequencer
• How to iterate through a list of variables using the sequencer
• Choosing custom data file name with Sequencer
• Choosing path for data files in sequencer

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General tips 12

• DS-NET AddpWrapperDLL.dll missing!
• Clock modes in the setup file (xml)
• Troubleshooting export to Matlab
• Erase TEDS chip
• DS-REM-CTRL: PoKeysLib.dll not found

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Development 4

• C++ Script licensing
• Importing C++ Scripts
• Python example of Dewesoft NET
• C++ script input channels

Technical drawings 4

• DS-IMU1 and DS-IMU2
• Mounts
• Krypton 6 x STG 3D drawing
• Krypton 4 x ACC 3D drawing