Customer Support Portal

Getting Started 26

• DewesoftX system requirements
• New Dewesoft Installer
• Dewesoft silent installer
• Updating firmware
• Adding/updating plugins

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FAQ 71

• How to read the absolute time in MATLAB
• Running out of memory?
• EtherCAT devices not detected
• Hosted network Wi-Fi on SBOX
• VNCX ActiveX Control Not Found

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DewesoftX Official Release Overviews 6

• DewesoftX 2020.2 Official Release
• DewesoftX 2021.1 Official Release
• DewesoftX 2021.2 Official Release
• DewesoftX 2021.3 Official Release
• DewesoftX 2021.4 Official Release

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Aerospace 0

Automotive 15

• DS IMU showing system failure
• DS IMU not sending data
• How to add CAN channels on GPS map
• Supported vector cards in Dewesoft for CAN FD
• Why is there no GPS signal

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DSA 22

• Envelope detection math - difference between peak detection and filtering
• CAN channel for RPM channel in order tracking mathematic
• Importing CAD file to FRF geometry
• Counters with very slow signals
• How to calculate the time delay between two signals using Correlation math

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Export 7

• Export to matlab without full matlab 64bit
• Export properties
• How to set up an Excel template with 3D order tracking graph
• How to export file per channel
• Excel export troubleshooting

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Video 10

• Tested USB3.0 vision cameras in Dewesoft X3
• OptoStream GEV Filter Driver doesn't install on Windows7
• Third party H264 video post syncing
• Supported Photron cameras in Dewesoft
• Known 3rd party GigE cameras that can be used in DewesoftX

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Hardware 20

• DEWE-43A sensor power supply short-circuit
• Overload on modules without sensor
• Slew rate on Dewesoft USB devices
• Remote pin on Krypton CPU
• One wire reader

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Sequencer 12

• How to count number of loops
• Mandatory delay block before action block in Sequencer
• How to iterate through a list of variables using the sequencer
• Choosing custom data file name with Sequencer
• Choosing path for data files in sequencer

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General tips 15

• DS-NET AddpWrapperDLL.dll missing!
• Clock modes in the setup file (xml)
• Troubleshooting export to Matlab
• Erase TEDS chip
• DS-REM-CTRL PoKeysLib.dll not found

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Development 5

• C++ Script licensing
• Importing C++ Scripts
• Python example of Dewesoft NET
• C++ script input channels
• Transfer data from LabVIEW to DEWESoft via UDP protocol

Technical drawings 4

• DS-IMU1 and DS-IMU2
• Mounts
• Krypton 6 x STG 3D drawing
• Krypton 4 x ACC 3D drawing

Devices 1

• Digital in/out connection on IOLITE-8xDI-4xDO