Troubleshooting

Useful information about troubleshooting

DS IMU showing system failure
Don't worry, the device is usually showing this error just because the synchronization is not set-up correctly.  If the IMU receives the signal throug...
Wed, 23 May, 2018 at 10:36 AM
DS-NET AddpWrapperDLL.dll missing!
Issue start: X3 SP5 Release 181228 Issue fix: X3 SP6 Release 190327 To resolve the issue what you can do is to copy all the files from the ...\Bin...
Fri, 3 May, 2019 at 4:05 PM
Running out of memory?
Sometimes when loading a setup file with a lot of channels, it is possible to get the out of memory error. If the computer has more then 4GB or memory, it i...
Wed, 19 Dec, 2018 at 8:54 AM
DS IMU not sending data
The IMU devices don’t send out data if channels are not set to used and IMU device updated.  Please set the channels to used and click UPDATE IMU DEVICE...
Mon, 28 May, 2018 at 1:27 PM
EtherCAT devices not detected
If the computer is having trouble recognizing the Dewesoft EtherCAT devices, here are the steps which can resolve the problem: 1st step Check if there ...
Wed, 9 Jun, 2021 at 12:16 PM
How to add CAN channels on GPS map
The first step is to change longitude and latitude to minutes. If longitude and latitude are in degrees you need to make a math formula where you multip...
Tue, 18 Dec, 2018 at 3:56 PM
Creating firewall exception for discovery of RT device
RT device cannot be discovered by DewesoftX if Windows Firewall is turned on and DewesoftX was not added as a firewall exceptions during its installation or...
Thu, 31 Mar, 2022 at 10:16 AM
OptoStream GEV Filter Driver doesn't install on Windows7
The OptoStream GEV Filter Driver uses the 256-bit certificate. To install the OptoStream, the Windows needs to be updated to Windows 7 service pack 1.  ...
Wed, 23 Jan, 2019 at 11:54 AM
Why is there no GPS signal
If there is no GPS signal or the signal is poor, these are the things you can try: 1. Try adjusting the GPS antenna The antenna should be always mounted...
Thu, 31 Jan, 2019 at 11:29 AM
VNCX ActiveX Control Not Found
Sometimes when the Ultra VNC is used for the connection to the slave measurement units the error appears: In such a case, follow these steps which ...
Fri, 19 Apr, 2019 at 4:41 PM