Troubleshooting

Useful information about troubleshooting

No CAN data
Here are the steps you can try if there is no data on CAN ports: 1. Change the CAN operation mode to Read/Write/Acknowledge* *This will not send data o...
Thu, 31 Jan, 2019 at 11:25 AM
Dewesoft doesn't import *.dbc file
For importing the *.dbc file Dewesoft uses Visual C++ Redistributable for Visual Studio 2015.  If this is not installed, it can be downloaded from this lin...
Tue, 11 Dec, 2018 at 2:52 PM
Excel export troubleshooting
If you experiencing problems with Excel export go through the steps below which will help you to resolve the problem.  Please close Microsoft Excel and ...
Tue, 16 Mar, 2021 at 8:47 AM
After recalculating SRS it is not showing data
The SRS mathematics is different then others because it requires correctly positioned cursors to work. If there are no results from the SRS mathematics, che...
Mon, 29 Apr, 2019 at 4:23 PM
VGPS 200C and VGPSHSC *.dbc files
The *.dbc files are included in Dewesoft installation. they can be found in the "Setups" folder which is automatically generated: ...\DEWESoftX3\...
Tue, 23 Apr, 2019 at 10:01 AM
GigE cameras troubleshooting guide
This article gives you guidelines on how to proceed in problem-solving regarding the GigE cameras in DewesoftX. Network Card Interface and PC setup NIC...
Sun, 18 Apr, 2021 at 6:23 PM
Ethernet connection is gone when installing GigE camera plugin v6.5
This article describes the steps on how to work around the problem that the internet connection is gone when installing OptoMotive Optostream SDK v2.7.8.2 o...
Fri, 19 Feb, 2021 at 9:15 AM
Blue screen (PFN_LIST_ERROR) when using the Gige camera
Using the GigE camera plugin v6.4 and OptoStream SDK v2.7.5.0 may crush your PC when modifying the camera setup inside DewesoftX or recording the video.  ...
Fri, 19 Feb, 2021 at 9:14 AM
Thermcouple misconfigured
If you have recorded the data file with a wrong thermocouple type, there is no direct way to change the scaling.  The workaround is to use the reference...
Thu, 26 Mar, 2020 at 11:35 AM
Duplicate extensions found
With the Dewesoft X3 SP5 installer or above we have made some changes in the extensions. Every extension in the addons folder is now saved to a folder.  If...
Thu, 19 May, 2022 at 5:02 PM