Troubleshooting

Useful information about troubleshooting

Overload on modules without sensor
The phenomenon where measuring signal goes in overload is caused by the high impedance of an amplifier. Whenever the input impedance is higher than for exam...
Wed, 10 Mar, 2021 at 12:47 PM
APC_INDEX_MISMATCH and win32kfull.sys BSOD error when launching DewesoftX
If you're experiencing cutting the Ethernet connection problems when launching the DewesoftX or BSOD screen with APC_INDEX_MISMATCH and "win32kful...
Wed, 17 Mar, 2021 at 7:58 AM
Troubleshooting export to Matlab
Description of the problem How to troubleshoot Matlab export errors? Description of the solution When trying to export the data to Matlab *.mat for...
Tue, 21 Jun, 2022 at 4:19 PM
DS-REM-CTRL PoKeysLib.dll not found
When you add the DS-REM-CTRL in the Dewesoft setting and get an error that says "PoKeysLib.dll not found", first check if you have this DLL file i...
Wed, 22 Sep, 2021 at 4:52 PM
Plugin not enabled, all further properties ignored error message
Using multiple setup files in combination with various project files may result that chosen files are not compatible, or in other words, project file doe...
Thu, 24 Mar, 2022 at 9:17 AM
Map VC "Your GPU needs at least 64.00 MB of VRAM" on Intel HD graphics
When the new VC map is added, it is possible to get this message instead of the map. This means, that there is not enough dedicated video memory.  To ...
Tue, 23 Apr, 2019 at 7:43 AM
Missing extension in Dewesoft
Issue description: With an old version of extensions it could happen, that the extension stops being recognized in Dewesoft or when updating the extension ...
Mon, 29 Apr, 2019 at 3:01 PM
Missing package.pc or options.opt file
If you open Dewesoft and you get the error that package.pc or options.opt file is missing all you need to check is to which System folder Dewesoft is lookin...
Fri, 10 May, 2019 at 12:25 PM
Not possible to install Dewesoft due to previous version
In rare cases, it is possible that when uninstalling Dewesoft not all the files were removed. This might cause an issue when installing the Dewesoft back to...
Thu, 22 Oct, 2020 at 9:29 AM
DirectX troubleshooting tutorial
Dewesoft uses DirectX libraries for rendering visual controls so it is necessary that it is correctly installed on your working system. There were many ques...
Thu, 7 May, 2020 at 9:36 AM